2010-03-30 08:06 Votre message :


English version below
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Bonjour,

je souhaiterais porter une réclamation concernant les objets que je possède et qui ont totalement perdu de leur valeur ou qui sont maintenant invendables. J'ai déjà déposé beaucoup d'argent, et je me retrouve sans fonds pour pouvoir continuer à jouer à cause de la VU 10. J'aimerais que vous me rachetiez les objets suivants, puisque je ne peux plus rien en faire :

-Robot Beacon (1100001000010111011011) au prix de 369 PED (29 PED + Markup year TT+340)

Merci d'avance,
Lemonhead.

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Hello,

I would like to bring a claim for items that I own and have completely lost their value or that are now unsaleable. I've deposited a lot of money, and I find myself without funds to continue to play because of the VU 10. I want you to buy me the following item, because I can not do anything with it:

-Robot Beacon (1100001000010111011011) at a price of 369 PED (29 PED + Markup year TT+340)

Thank you in advance
Lemonhead.

2010-03-30 11:42 Assistance Entropia Universe :


Hi,
Thank you for your inquiry! We are currently developing implementations for all the old systems and hopefully they will all be on-line before the end of the year.
Kind regards,
Entropia Universe Support

2010-03-30 13:32 Votre message :


I can't wait until the end of the year. Imagine your bank telling you "Well, we decided to change our softwares (without telling you), so your account is blocked during one year, sorry".

I don't claim anything about my mindforce skills and chips (who lost half their value), but at least, please buy my beacon to help me still having an interest in entropia universe.

Best regards,
Lemonhead.

2010-03-30 15:45 Assistance Entropia Universe :


Hi,
The basic condition for all avatars within the Entropia Universe is the same, meaning that you have the same chance to succeed as everybody else. Each individual can influence his/her success by gathering more experience and by using appropriate equipment, but still there is also the general economy of the virtual universe affecting your experience.
MindArk offers Entropia Universe as a platform for virtual entertainment. It is up to each individual user to decide how he/she wants to use the software and how much he/she wants to invest in his/her experience. There is no set cost to participate in the Entropia Universe; there is no monthly fee which has to be paid each month. You decide the amount you want to deposit into your account. This is nothing MindArk can influence or be made responsible for.
We can understand your frustration, but there is no further information the Support Dept. can offer you apart from that which we have given in a previous reply. We will therefore close this case. We have informed the design team about your feelings on this matter and your remarks will be included in the general evaluation.
Thank you for sharing your feedback with us.
Kind regards,
Entropia Universe Support